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🚀 Enrollment is now open for Heuristic Evaluations for Product Teams
Transforming digital products by empowering user experience teams and delighting users
Recent Work Experience
Mayo Clinic
MAY 2022 - AUGUST 2024
Founding member of the CDH leadership team providing oversight for the 2030 Unbound digital product transformation initiative, enhancing patient experiences, and streamlining physician workflows.
Cox Automotive
JAN 2020 - MAY 2022
Key member of the product leadership team responsible for directing user-centered strategy, user research, and design execution for Autotrader and Kelley Blue Book, serving 60M monthly users.
Sonepar USA
SEPT 2018 - AUG 2019
Key UX design leader of the B2B ecommerce team overseeing web and mobile platform experience design for all digital channels across 12 North American operating companies.
Equifax
APR 2013 - SEPT 2018
Led strategic UI design and customer experience development for direct-to-consumer and regulatory web and mobile products at Equifax Global Consumer Solutions.
Leadership Principles
I have over 25 years of design experience and over a decade leading UX and product design teams across a variety of industries - most recently for global organizations in the retail, financial technology, and healthcare spaces.
Nurture Talent
I mentor and coach design staff & leaders, develop personalized career and training plans, and implement user-centered design processes that incorporate peer and stakeholder review.
Foster Innovation
I align research and design teams with business objectives and mission ensuring that we don't just throw designs over a wall. We connect, commit, and drive product experience together.
Continuous Collaboration
Strong relationships are the key so I foster a culture of trust, transparency, and cross-collaboration, where everyone has access to research and data, and every voice is valued.
Product Design Principles
Inclusive & Accessible by Default
Design products that work for everyone and prioritize accessibility, cultural sensitivity, and diverse user needs from the start. Inclusive user discovery and behavioral data are central and not a retrofitted afterthought.
Seamless Adaptability
Design experiences that adjust fluidly across devices, contexts, and user preferences. Responsive interfaces, adaptive personalization, and multimodal interactions feel natural and intuitive.
Humane Artificial Intelligence
Leverage AI to enhance user experiences but keep humans in control. AI should empower decision-making, not replace it, always ensuring transparency, trust, and ethical considerations for automated tasks.
Transparency &
Trust
Consider ethical and societal impacts at every stage of design. Design new product features with the user at the center and refine experiences for longevity and data privacy so product designs benefit both the user and the world.
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